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Clear Communication and Tough Conversations: Skills for Effective Management

Managers of effective organizations create an atmosphere of openness and honesty, where staff members can identify concerns and conflicts and address them in a positive manner. This webinar is based on the groundbreaking concepts put forth in the books Crucial Conversations and Crucial Confrontations, by Patterson, Grenny, McMillan, and Switzler, who researched high-functioning organizations and leaders to determine what set them apart. The webinar will apply these highly practical principles and skills to the leadership of sexual assault programs.


  • Participants will be able to identify when "tough conversations" are needed, and how to set the stage for effective dialogue that can improve the health and functioning of both individuals and organizations.
  • Participants will learn specific skills for staying focused, expressing ideas persuasively, and communicating for positive results even when stressed or upset.
  • Participants will learn skills for handling negative or difficult behavior on the part of staff members, such as failure to follow through on responsibilities or broken promises.

Date: Apr 12, 2011

Presenter: Jennifer Y. Levy-Peck

Materials & Recordings

Reviewed: January 10th, 2017