When you have a staff member who has a negative attitude and doesn't really seem to care about the work, the first thing that comes to mind is "burnout." However, it is important to distinguish whether the attitude and behavior is a result of vicarious trauma — the changes in a person's inner experience that come about because of handling an overload of other people's traumatic experiences — or burnout, which is dissatisfaction with the job itself. In either case, it is important to assess…
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